Terms and Conditions

ALL SALES FINAL: Vending Mix sells used and refurbished machines (not new) and all vending machines have to be shipped via freight companies. Make sure you purchase the correct item(s). By using this site you the customer agrees that we you have read and understand the description of all equipment and that if items are purchased from this site all sales are final and no refunds will be given for any reason. Should you have a warranty issue it will be taken care of under the terms of our warranty page.

CREDIT CARD PURCHASES: I have read and agree to all the terms and conditions on this page. Should you dispute the credit card charges for any reason at a later date this page will be presented to your credit card company to substantiate our claim for payment of charges. We reserve the right to cancel any order that the billing address doesn't match the delivery address due to possible credit card fraud.

PAYING WITH CHECK: We do not accept checks for payment on our website. Cashiers checks are accepted when paying in person at our warehouse. Should a check fail to clear for payment of equipment then Vending Mix reserves the right to reclaim its property by any method necessary as a legal remedy to non payment of goods purchased.

CURRENCY: All currency listed on this site is for US dollars. Any payment made by any customer outside of the United States of America hereby agrees to make such payment in the form of US dollars. PayPal and credit cards may be used for purchases up to $10,000.

DIMENSIONS: All dimensions, weights and capacities shown on this website are approximate and are not exact. Vending Mix assumes no responsibility if there are inaccuracies and this causes problems when the machines arrive at the location. Please use the dimensions shown as a guidelines only.

EMAILS: All emails from customers regarding orders, changes to orders or other information shall be considered binding and treated as part of the original order.

INTERNATIONAL ORDERS: We gladly sell internationally on our site but remind customer them that all coin mechs and dollar validators are set up for US coins and US currency. We do not sell foreign coin/currency coin mechs and validators. Please contact us for machines that do not contain coin mechs or validators so that you can use locally obtained units in your currency. We will work with you on customs and other shipping arrangements for foreign shipments but ultimately knowledge of local customs laws or declarations is your responsibility.

LIABILITY: Vending Mix is not responsible for misuse of items sold on this website. By purchasing items from Vending Mix you understand and agree that we reserve the right to limit any liability to the original cost of the items purchased.

ORDER CANCELLATION: Vending Mix reserves the right to cancel any order at any time. Once an order has been shipped the order shall be considered 'final' by the customer and Vending Mix, and the order is considered non-cancelable by either party and all sales are final.

STORAGE FEES: Any vending machine not picked up after 2 weeks will be subject to a storage fee of $50 per week.

PARTS ORDERS: Please order your parts carefully. Look your machine and parts closely before ordering so that the parts you order will be correct. All parts sales are final. If you order the wrong parts for your vending machine, Vending Mix is not obligated to accept return of the parts.

RIGHT OF REFUSAL: Vending Mix reserves the right to refuse to sell to any individual or business for any reason with or without notice.

SHIPPING: By ordering items on this site you the customer agrees to the following:
All non-freight items are sent by UPS or USPS and the price of shipping is included on your invoice.
For freight items (i.e. vending machines) you will have 2 invoices. After paying for your merchandise you will be sent a separate invoice to pay for the freight for your items purchased. Items on this site do not include freight charges of any kind and freight is also an extra charge over and above the prices on this site. All freight travel times are approximate and 'not' guaranteed. You the customer agree to pay freight in a timely manner or provide your own freight carrier to pickup items. If we are shipping your item all freight charges must be prepaid before items are shipped. Please be aware common carriers do not move machines to higher or lower floors of the building via elevators or stairs. Common carriers do not setup the machines at the location. If you need setup or the machines moved to higher or lower floors via stairs or an elevator you must hire a local delivery service after the machines have been delivered. You agree that the delivery address given at checkout will be open normal business hours for the trucking company to make the delivery (usually 8am-5pm local time). Failure to not have receiving personnel at the delivery address during these normal hours could result in delayed shipping time and a re-delivery fee from the carrier. Should a re-delivery fee be charged due to the conditions listed you will be responsible for these charges. Please make to sure to order the appropriate extra charges when you pay for your freight. If you do not have a dock or a forklift then you need to order lift gate delivery. Also there is an extra charge for delivery to a residential area. Should you fail to order these items at the time you checkout and find later that they are needed then you are responsible for the additional charges that may occur to add these services. Failure to authorize these needed services in a timely manner could result in storage charges being incurred from the carrier. Should storage charges incur as a result of your delayed action you will be responsible for these charges in addition to the original added extra charges.

SHIPPING NON-FREIGHT ITEMS: Vending Mix reserves the right to change the shipping carrier (USPS or UPS) if necessary.

WARRANTY INFORMATION: “Limited Parts Warranty”: this indicates that the warranty provided does not extend to every possible situation. There are situations that are excluded; therefore the warranty is “limited” rather than “unlimited”. No dealer offers an “unlimited” warranty, because there are so many situations outside of its control. All warranty items must be sent to Vending Mix by UPS (parts only not the entire machine) or other means at the customers own expense. Warranty is valid in lower 48 states. Warranty for the machines on this site and large, heavy items and due to the cost of shipping we do not accept returns or make refunds on items. Due to the cost of shipping we only send all warranty parts by UPS ground. Should the customer require faster service on warranty parts then the additional shipping cost would have to be paid at the customers expense. All sales are final.
For Alaska, Hawaii, and all foreign countries our policy is as follows: All warranty items must be returned at the customers own expense and replacement items must have freight, shipping or UPS charges paid by customer.

All machines have rebuilt changers and validators (if applicable) and carry a 90 day limited (parts) warranty. This includes (but is not limited to) all components such as, changers, validators, refrigeration units (removable type, soda machines etc.), motors, solenoids, logic boards, control boxes, digital display units.
Exclusions: Warranty does not include display lamps, fluorescent of incandescent, fixed place refrigeration units (coolers, ice cream machines, frozen machines etc).

For local customers: If parts are needed, return the defective part within 90 days and we'll be happy to repair or replace the part. For local customers we will offer phone support for all issues for lifetime at no charge.

For website purchases: If parts are needed, return the defective part within 90 days and we'll be happy to repair or replace the part. We will offer phone support for all labor issues for lifetime at no charge for all website purchases. WE DO NOT COVER LABOR CHARGES, IF YOU REQUIRE A TECHNICIAN AT YOUR HOME OR BUSINESS, YOU MUST PAY FOR IT. WE SEND VENDING MACHINES ALL OVER THE WORLD SO WE NEVER SEND REPAIR PEOPLE TO YOUR LOCATION, WE ONLY OFFER A PARTS WARRANTY ONLY.

Exclusions: Acts of vandalism, fire, flood, other natural disasters, power surges causing disruption to machine power or excess power to be delivered to machine by generators or other means, or 'salting of machines*' are not covered by warranty. *'Salting of machines' occurs when salt water is poured or injected into the coin chutes or validators of vending machines for purpose of cheating machine. Many times the act of 'salting' ruins the coin mech or validators and renders it unusable.

Damage from shipping: If the machine we send you is damaged in shipment please note the damage on the Bill of Lading and have the driver sign your copy for proof of claim. Shipping damage is very rare but when it does occur it is usually minor. Broken glass on snack machines or bent legs is not a big deal to repair so do not refuse the machine for minor damage. Usually the freight company will make a quick payment for such minor repairs. In the unlikely event that the machine has suffered major damage contact the freight company to inspect the shipment and after inspected (over $400 repairs) then refuse the shipment and have the Bill of Lading marked 'refused due to major damage'. Freight is booked as a courtesy and Vending Mix never assumes any responsibility for the actions of the freight company, either due to damage, missing items, freight storage charges or other items out of our control. All freight charges are considered final and will never be refunded by Vending Mix. Should a major claim occur please remember to include your freight charges in your claim. To report a freight claim on a shipment booked with our carriers please call the carrier directly and give them the PRO number listed on the Bill of Lading.

ADA Compliance with March 15th, 2012 regulations: Vending Mix has no knowledge of the type of location that our vending machines are being operated in. New regulations may or may not apply to your location. If the machines are going to be located in a public or government facility then the machines might be required to comply with these new regulations. This new law is very confusing and has not been clarified very well by Department of Justice. Should this law apply to your facility Vending Mix is under no obligation to accept returns of machines purchased that do not comply. Since this is basically a very new regulation only brand new 2012 model machines may comply with provisions in the law. A link to the law and FAQ sheet, courtesy of and provided by NAMA is below
http://www.vending.org/pdf/ADA_FAQ.pdf

*Please note: Vending Mix does everything possible to keep pricing as low as possible. By purchasing items on this website you agree to the terms and conditions listed on this policy page. Should a dispute occur at a later date this page will be submitted in its entirety to credit card providers or PayPal as needed to substantiate our claim for payment of items purchased.